Congolese Integration Network (CIN) supports Congolese integration into
American society by providing access to critical resources. We provide support to Congolese refugees and immigrants to help increase housing and income stability, address language barriers, access information, and build community and family relations. Through our services and support, our community members gain skills and resources to make successful transitions in the future, lower their risk of homelessness, boost resilience, improve well-being and reduce poverty.
Congolese Health Board Case Navigator
Job title: Congolese Health Board Case Navigator
Reports to: CIN COO
Overtime Status: Non-Exempt
Date: September 12, 2023 to September 26, 2023
CIN Case Navigator works directly with the COO. He/she is responsible for assessing and providing social services and intervention for the social and emotional needs of clients and their families to promote self-sufficiency, integration, and self-development. Work includes professional activities such as client intake, needs assessment, establishing resources lists, identifying and matching clients with proper resources, implementing proper actions, following up with clients, reporting on the progress of clients, assisting the Health Board (HB) manager in implementing training, organizing community events, establishing clients’ intervention plans, coordinating clients’ transitions within training programs, and client’s advocacy. Intervention plans and scope depend on the client’s problem complexity and the assigned steps.
Completes intake and enrollment forms.
Assesses clients for language, employment, and housing opportunities through the CIN’s eligibility criteria tools.
Develops client driven goal-based plans with timelines that detail client needs. Assign resources as needed and meet with clients on an ongoing basis to review progress and address any emergent needs as they arise.
Provides referrals and advocates for clients to obtain resources that will reduce linguistic, economic and health barriers and assist clients in obtaining permanent housing. This includes working closely with CIN Service programs and outside agencies.
Works with clients to increase income and housing stability. This includes developing plans in the areas of job search, increasing income, drug and alcohol issues, physical and mental health issues, personal development, and other life domains.
Assists clients with completing job and housing applications and maintains relationships with subsidized and unsubsidized housing providers to assist clients in securing permanent housing.
Works closely with Parents/Child + and Youth Coordinator to coordinate site home visits, shares client success stories and data, and helps ensure CIN ethics and business model are understood and complied with.
Assist the Health Board Manager in a development of a high degree of proficiency in maintaining records and case notes using a database.
Maintains program participant files according to standards, ensuring that all necessary documentation is completed.
Assisting the Health Board (HB) manager in implementing training, organizing community events, establishing clients’ intervention plans, coordinating clients’ transitions within training programs, and client’s advocacy. Intervention plans and scope depend on the client’s problem complexity and the assigned steps.
Service Delivery: Support regular Health Board meetings and group counseling sessions for the participants, coordinating with other service providers, as necessary.
Administrative: Support the Health Board Program Manager in compiling clients data and organizing the filing system of the department. Participates, as required, in capacity building sessions with staff to grow CIN’s ability to operate.
General Employee Responsibilities: Attends all staff meetings, training and other applicable team activities. Responds to email and telephone communication each workday. Demonstrates a commitment to the mission, core values and goals of Congolese Integration Network and its program delivery including the ability to integrate CIN’s values into programs and services.
CIN Core values: Respect, protect vulnerable populations, and Empower striving communities.
Perform other Duties as Assigned by the Congolese Health Board Program Manager
Education and Experience
● BA/BS degree and/or equivalent work experience
● Prefer master’s degree in public health, Social Work, or related degree
● 2+ years of experience working within underserved, diverse and marginalized populations
● Knowledge about community resources Technical Abilities
● Basic level MS Office software (Outlook, MS Word, Excel); CIN industry-specific database; data entry skills.
● Bilingual strongly preferred, fluent English plus French, Swahili, and/or Lingala
Valid WA State Driver’s License, current automobile insurance, ability to use personal vehicle for CIN outreach activities
● Ability to address difficult client situations
● Ability to work in a non-judgmental way with individuals from different countries and varied socio-economic backgrounds
● Understanding of issues facing Congolese and Sub - Saharan immigrants and refugees living in King County.
● Strong communication (verbal and written) and organization skills
● Excellent interpersonal and customer service skills
● High degree of independent judgment, flexibility, and problem-solving skills.
● Ability to handle multi-priorities
Office environment primarily sitting at a desk with frequent computer and telephone use.
Travel in South King County and the greater Seattle area for meetings and events.
Driving one’s own car is required to attend meetings and events. Must be able to occasionally lift and move up to 20 pounds.
● Weekly case notes, and monthly cumulative report the first day of each month to the Health Board Program Manager.
● Daily reports depend on case, importance, and urgency of the issues.
● following up with clients, reporting on the progress of clients,
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job type: Full-time
Salary: *** per hour
- Dental insurance
- Health and vision insurance
- Paid time off
- Paid Family and Medical Leave
- Retirement Plan
- Life Insurance
Application period will remain open until position is filled, with applications and interviews occurring on a rolling basis.
As an equal opportunity employer, CIN is committed to a diverse, multi- cultural work environment. CIN does not discriminate in employment based on age, race, creed, gender, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
Schedule and Worksite: This position works full-time Monday – Friday during standard business hours. There may be situations where the employee is required to work on the weekend. The supervisor will communicate with the employee. The work location is in person at the CIN office, 19550 International Blvd suite 103, Sea-Tac, WA, 98188.